Shipping policy
Shipping & Delivery Policy
Shipping Address Responsibility
All orders are shipped to the address provided by the customer during checkout.
Customers are fully responsible for ensuring that all delivery details are accurate and complete, including street name, house or apartment number, postal code, city, and country.
VRCOMFY is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information.
Order Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.
This processing period includes order verification, quality checks, packaging, and handoff to the shipping carrier.
Shipping Time Estimates
Estimated delivery times vary depending on the destination and shipping method selected.
On average, delivery takes between 10 and 20 business days after dispatch.
These delivery times are estimates only and are not guaranteed.
Shipment Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.
Tracking information may take 5 to 10 business days to become active, especially for international shipments.
Multiple Shipments
Depending on product availability and warehouse location, items from the same order may be shipped separately.
If this occurs, each shipment will receive its own tracking number.
Shipping Origin
Orders are fulfilled from authorized fulfillment centers located in the United States, Europe, and Asia.
International shipments may be subject to customs processing depending on the destination country.
Customs, Duties & Taxes
Customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer.
VRCOMFY has no control over these charges and cannot predict their amount.
Delivery Attempts & Returned Packages
If delivery attempts fail due to recipient unavailability or address issues, the package may be returned to the sender or held by the local postal service.
Returned orders caused by address errors or failure to collect the package are not eligible for refunds.
Reshipping such orders will require payment of a new shipping fee.
Lost or Delayed Shipments
While we work closely with our shipping partners, VRCOMFY is not responsible for delays caused by customs clearance, carrier issues, weather conditions, or other circumstances beyond our control.
If a package is confirmed as lost in transit, customers must contact our support team for assistance.
Acceptance of Shipping Terms
By placing an order on our website, you confirm that you have read, understood, and agreed to this Shipping & Delivery Policy.
Customer Support
For questions related to shipping or delivery, please contact us:
📧 contact@shopvrc.store
VRCOMFY
United States