Refund policy
Returns & Refunds Policy
At VRCOMFY, we aim to provide a smooth and satisfying shopping experience. If you are not fully satisfied with your order, you may request a return within 30 days from the date the product is delivered.
Return Eligibility
To qualify for a return, items must be:
- Unused, unworn, and unwashed
- In their original condition and packaging
- Free from stains, odors, or signs of wear
For hygiene and safety reasons, items that have been worn, washed, or altered are not eligible for return.
A valid order number or proof of purchase is required for all return requests.
To begin a return, please contact our support team at:
📧 contact@shopvrc.store
Once your request is approved, you will receive detailed instructions on how to return your item. Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Provide clear photos and your order number so our team can review the issue and arrange a replacement or refund where applicable.
Items Not Eligible for Return
The following items cannot be returned or refunded:
- Items that have been worn, washed, or used
- Sale or promotional items
- Gift cards or store credit
- Limited edition or clearance products
If you are unsure whether your item qualifies for return, please contact our support team before sending it back.
Exchanges
We do not offer direct product exchanges.
If you wish to receive a different item, please return the eligible product and place a new order once your return has been approved.
Refund Processing
After we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 7–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at:
📧 contact@shopvrc.store
Company Information
VRCOMFY
United States